Shipping policy

This Shipping Policy outlines the terms and conditions that apply to all orders placed on our website.

1. Processing Times:

    • Orders typically take 1 business day to process before shipping.
    • During peak seasons or for large orders, processing times may be extended.
    • You will receive a notification email with a tracking number once your order has shipped.

2. Shipping Methods and Costs:

We offer a variety of shipping methods to meet your needs. The available options and their associated costs will be displayed at checkout based on your order details and shipping address.

3. Shipping Time Estimates:

    • Domestic shipping times within the United States typically range from 3-7 business days.
    • International shipping times may vary depending on the destination and customs regulations.
    • Please note that these are estimates only and actual delivery times may vary.

4. Tracking Your Order:

You will receive a tracking number via email once your order has shipped. You can use this tracking number to track the progress of your package on the shipping carrier's website.

5. Shipping Restrictions:

We are unable to ship to certain countries or regions due to legal or logistical limitations. These restrictions will be displayed at checkout.

6. International Shipping:

    • International orders may be subject to import duties and taxes, which are the responsibility of the recipient.
    • We recommend checking with your local customs office for information on these fees before placing an order.

7. Damaged or Lost Shipments:

If your order is damaged in transit or lost, please contact us immediately. We will work with you to resolve the issue and ensure your satisfaction.

8. Returns and Exchanges:

Please refer to our Return & Exchange Policy for information on how to return or exchange an item.

9. Changes to Shipping Policy:

We reserve the right to modify this Shipping Policy at any time without prior notice. Your continued use of our website following any changes constitutes your acceptance of the revised Shipping Policy.

10. Contact Us:

If you have any questions about our Shipping Policy, please contact us at cs@nucolby.com. 

Thank you for choosing Nucolby